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UK Returns — Your Legal Rights

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. You then have a further 14 days to return the item.

• Items must be returned unused, in their original packaging and in resalable condition
• Proof of purchase required (order confirmation email)
• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect
• Refunds will be processed within 14 days of receiving the returned item
• Refunds will be issued to the original payment method

International Returns (Outside UK)

• You have 14 days from receipt of goods to request a return
• Items must be unused, in original packaging and in resalable condition
• International return postage costs are the responsibility of the customer
• Any import duties or taxes paid are non-refundable by Nextora
• We recommend using a tracked and insured postal service for returns — we cannot be held responsible for items lost in transit
• Refunds will be processed within 14 days of receiving the returned item

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return and send a replacement or issue a full refund including original delivery costs.

Health & Beauty Products

For hygiene reasons, opened or used health and beauty products (skincare, vitamins, face masks) cannot be returned unless they are faulty or damaged. Sealed, unopened products can be returned within 14 days.

Large Appliances (CATA Products)

• Must be returned in original packaging — please keep packaging until you are satisfied with your purchase
• Appliances must not have been installed or used
• Due to size and weight, a collection fee may apply for large appliance returns — we will confirm this when you contact us
• CATA appliances come with a 5 year parts and 2 year labour warranty — manufacturing defects are covered under warranty

How to Start a Return

To initiate a return, please contact us with your order number, the item you wish to return, and the reason. We will respond within 1-2 business days with return instructions.

Exceptions — Items We Cannot Accept Back

• Opened health and beauty products (unless faulty)
• Items damaged due to misuse or incorrect installation
• Items returned after the 14 day return window without prior agreement
• Perishable goods