Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return most items within 14 days of receiving them, for any reason, without needing to give an explanation.
To start a return, contact us via our Contact page or email hello@voiora.com with your order number and the item(s) you'd like to return. We'll confirm the next steps, including where to send the item.
Items should be returned unused, in their original packaging where possible, and in a condition suitable for resale. You are responsible for the item until it reaches us, so we recommend using a tracked delivery service for returns.
For hygiene reasons, certain health & beauty items cannot be returned once opened or unsealed, unless they are faulty. This does not affect your right to return them unopened within the 14-day period, or your rights regarding faulty goods.
Once we've received and checked your returned item, we'll process your refund to your original payment method within 14 days. Original standard delivery charges are refunded in full; return postage costs are your responsibility unless the item is faulty or was sent in error.
If an item arrives faulty, damaged, or not as described, please contact us as soon as possible. We'll arrange a replacement, repair, or full refund, including any reasonable return postage costs, in line with your rights under the Consumer Rights Act 2015.
Questions about a return or refund? Reach us via our Contact page or email hello@voiora.com.